Frequently asked questions
Here you will find a lot of frequently asked questions regarding the use and the maintenance of your equipment as well as safeguards.

USE

General


1- Switching your appliance on
Make sure you always press the STOP button before handling your appliance.
Food processing (transparent) bowls
- Lock the main bowl into position: turn the bowl in an anticlockwise direction until it will not go any further. The handle should now be facing you. Check that the midi and mini bowls are correctly fitted inside the main bowl.
- Lock the lid into position: place the lid flat on the bowl and turn it in an anticlockwise direction until the locking tab engages the top of the bowl handle. The safety rod should now be aligned with the switch.
- Insert the XL pusher in the large feed tube as far as it will go. The safety rod should now be aligned with the switch.
Triple protection: your appliance will only work if both the lid and the bowl are correctly locked into place, and if the bottom of the double pusher is level with the MAX level indicator.
Now press AUTO or PULSE
Patisserie bowl
This bowl can be fitted in exactly the same way as the food processing (transparent) bowls, except that there is only a double protection here: the appliance will only work if the bowl and lid are correctly locked into place.

2- The motor stops in the middle of a task
Press STOP and wait for the appliance to cool down completely before switching it on again.
Your appliance’s thermal failsafe was triggered. It is fitted with a heat sensor that automatically turns the motor off to avoid it overheating. This may happen if you try to process excessive amounts, have left the appliance running for too long, or are processing “heavy” dough.

3- Removing the bowl
You must release the lid before removing the bowl.

4- Stabilising your appliance
You may need to adjust the sure-grip feet to keep your appliance steady.
Thread the power cord through the notches on the underside of the motor unit. Check that your work surface as well as the rubber feet on the underside of the product are clean and dry.

5- Maximum amounts (liquids)
Never exceed the quantities recommended for your food processor model in the instructions for use.
If you have the BlenderMix (see Question 6), use it whenever you are processing liquids.

 


Food processing (transparent) bowls


6- How do I use the BlenderMix?
> What is it for?
For soups, purées, milkshakes, smoothies, etc.
For cake mixes, cocktails, pancake batter, etc.
The BlenderMix will give all these recipes an even creamier consistency
> Where will I find it?
You will find the BlenderMix in the box under the accessory storage box (or under the citrus press for models equipped with this accessory). If you have purchased the Mini Plus, you will find the BlenderMix next to the citrus press.
> How do I install and use it?
Fit the metal blade onto the motor shaft in the main bowl.
Slot the BlenderMix into the lid. If you are only processing small amounts, you can place it directly in the bowl.
Put the ingredients in the bowl. Put the lid on and lock into place.
Switch your appliance on and run until you have the preferred consistency.
You must only use your Blendermix with the metal blade in the main bowl.
The creaminess of the texture will depend on the quantity and type of ingredients you are using.

7- How do I use the XL feed tube? 8- Why am I always left with a piece when I grate food?
To prevent the pusher from touching the discs, we have created a safety clearance between the grater or slicer and the lid. It is therefore normal to find a small piece leftover. To reduce this, we recommend using the midi bowl.

9- What is the best way to chop herbs?
After rinsing your herbs, make sure you dry them thoroughly before putting them in the bowl. If they are still damp, they will tend to stick to the walls of the bowl when the appliance is switched on.
For coarse chopping, use the PULSE button. For a finer texture, use the AUTO button. The mini bowl is ideal for chopping small amounts of herbs. If chopping using the main bowl, you may find you get a more even result if you switch the product on & drop the herbs through the feedtube onto the moving blade.

10- How do I fit the citrus press?
Place the citrus press on top of the bowl and turn the basket anticlockwise to engage its locking tab.
If you are using the large cone, check first that the small cone is securely lodged inside, then place (not push) the cone on the motor shaft.
Place the halved fruit on the cone, pressing down gently, then lower the lever arm, applying only gentle pressure. Switch your appliance on.

11- How do I stop the citrus half slipping off the cone?
First, check that your appliance is switched off.
Next, place the halved fruit on the cone, pressing down gently.
If your model is equipped with a lever arm, lower it onto the fruit.
Be careful not to push down on the arm.
Switch your appliance on.

12- Where is the other citrus cone? – How do I know which one to use?
The small cone is fitted inside the large cone & is yellow in colour.
Choose the cone according to the size of the fruit. Use the small cone for small citrus fruit (e.g. lemons, limes, clementines, small oranges) and the large cone for large citrus fruit (e.g. oranges, grapefruit).

13- Cleaning after use of citrus fruits
 Please rinse immediately your bowl and your lid after using citrus fruits (lemons, oranges, grapefruit ... )

 


Patisserie bowl


14- For how long should the dough be kneaded?
Magimix Patissier works on the dynamic kneading principle. Dough is kneaded for between 30 seconds and 1 minute, depending on the quantity and type of dough. Follow the instructions carefully for each recipe. If the recipe says the dough should form a ball but this does not happen, add a small amount of water slowly.

15- Why does flour escape from the bowl?
Flour is very light, and you may notice some flour escaping from the bowl with certain recipes. To avoid this happening, place all the non-liquid ingredients in the bowl first (salt, flour, butter, etc.), then pour in the liquids (water, milk, eggs, etc.) before starting to knead.

16- How can I get my bread dough to form a ball?
If your bread mix does not form a ball when it is kneaded, add a tiny amount of water.
Make sure you always use the right type of flour for the recipe. Choice of flour is very important, as it determines how much water is needed. For example if you use wholemeal flour you will require more water.
Watch the video (FR)

17- Advice on flour
Pay attention to the type of flour indicated in the recipe. The choice of flour is very important, not least because the amount of water you need depends on which type you are using. Wholemeal flour, for instance, contains more bran, which absorbs more water.
Plain flour, a very fine, white, all-purpose flour that is best for making cakes, pastries, sauces and pancake batters.
Self-raising flour has low gluten content and contains a raising agent, usually baking powder. It’s used in baking and cake-making.
Strong white flour has a higher gluten content and is therefore ideal for making bread and brioche.

18- Advice on yeast
Yeast comes in two forms – fresh or dried. In our recipes, we have chosen to use fresh yeast, which you can get from your local baker, as well as from specialist shops (or the bakery section of your nearest supermarket). Sachets of easy blend yeast are readily available in the UK & are ideal for making all types of proving dough such as bread. If you use dried yeast, remember to use half the amount indicated for fresh yeast.
For the very best results, always dissolve the yeast in a cold liquid. Yeast is a living organism, and if the liquid is any hotter, it will kill it.

19- Can I use my Pâtissier to make “heavy” doughs (e.g. brioche)?
Your appliance’s dough blade sits at the bottom of the bowl, so your ingredients will always be perfectly mixed, however small the amounts. Magimix food processors work on the dynamic kneading principle. Dough is kneaded for between 30 seconds and 1 minute, depending on the quantity and type of dough. Follow the instructions carefully for each recipe.
Make sure you knead heavy doughs (e.g. kugelhopf, bread or brioche) for less than 1 minute, otherwise the mixture will overheat, killing the yeast, and your dough will not rise.

20- How do I avoid heavy dough (e.g. brioche) creeping up the motor shaft?
- Make sure you do not exceed the maximum amounts recommended for your Patissier in the user manual.
- Make sure you add the ingredients in the right order (follow the instructions in the recipe).
- Avoid running your appliance for too long, otherwise the dough will start to overheat. Magimix Patissier works on the dynamic kneading principle. Dough is kneaded for between 30 seconds and 1 minute, depending on the quantity and type of dough. Follow the instructions carefully for each recipe.

21- How do I whisk egg whites?
- Make sure your bowl is clean and dry
- Make sure you fit the four sections together properly. Check that the metal shaft has been correctly inserted. It should protrude slightly from the top.
- Remove the cap from the lid to let in the air.
- Whisk the egg whites for 5 to 8 minutes (depending on the quantity) until they form stiff peaks
For fluffier egg whites, make sure your eggs are at room temperature.
Watch the video (FR)

22- How do I whip cream?
You can use your Magimix appliance to make whipped cream (slightly heavier than Chantilly cream).
Make sure you use properly chilled full-fat whipping or double cream, not reduced-fat cream.
1. Chill the bowl, egg whisk and cream in the fridge for 1 hour.
2. Pour the full-fat cream into the bowl fitted with the whisk.
3. Switch you appliance on, remembering to remove the cap first.
4. Whisk continuously for 5 to 10 minutes, depending on the quantity and keeping a close watch on the cream so that it does not turn to butter. When the cream starts to thicken, add the vanilla-flavoured sugar.
Ingredients (serves 4): 300 ml whipping cream +1 level tablespoon vanilla-flavoured sugar
Tip: Adding cream stiffener will ensure that the whipped cream holds its shape for several hours.

23- Customer care team
Should you have any other questions please do not hesitate to contact the Magimix Customer Care team